The 35-story residential tower, 33 Tehama, as seen from the southwest on June 7, 2022.

There is no immediate time-frame for the reopening of 33 Tehama, the high-end apartment tower in San Francisco that has been shuttered for almost a week because of a broken water pipe, real estate management officials said.

Hundreds of residents were displaced from the Transbay neighborhood tower after a 6-inch water pipe burst on the 36th floor of the building last Friday, drenching the building’s hallways and elevators and making the property uninhabitable.

Apartment management officials are working with “contractors and consultants to return services and building systems” and with San Francisco city officials “to determine when they will allow residents to return,” according to a statement from Hines, the real estate investment firm that owns the tower.

When the pipe burst, Hines officials said, property representatives evacuated more than 400 residents from 382 units “at that time.” Evacuated residents were provided lodging at two downtown San Francisco hotels, the Hilton Union Square and the Parc 55 Hotel.

Residents have expressed concerns in recent days that they won’t be able to stay at local hotels due to previously-scheduled hotel reservations.

“Due to previous bookings at the hotels we were using, we had to relocate some residents to different hotels after a few days,” Hines officials said on Tuesday. “As of now we have relocated everyone who needed to be moved.”

Hines officials that while the luxury high-rise is still closed, building management officials are coordinating appointments with residents to visit their units and are addressing the residents needs.

Building management are providing residents “a $300 per diem, plus additional funds for food and incidentals per day, access to coworking space” and vouchers for the ride-hailing service Uber, Hines officials said.

“We know this is incredibly frustrating for them and we have been working diligently to provide them accommodations while we work to reopen the building,” Hines officials said.

Property management officials said they were “investigating the cause of the problem.” A city building inspector was scheduled to visit the tower earlier this week to determine if there was water damage to the building or any other potential code issues.

The potential cost of repairs was immediately unknown, property management officials said.

Chronicle staff writer Kellie Hwang contributed to this report.

Lauren Hernández (she/her) is a San Francisco Chronicle staff writer. Email: lauren.hernandez@sfchronicle.com Twitter: @ByLHernandez

Lauren Hernández joined The San Francisco Chronicle in 2018. She covers breaking news, crime and general news. Previously, she was a breaking news reporter for the USA TODAY Network's Statesman Journal in Salem, Oregon. She studied journalism at San Jose State University, and was born and raised in Los Angeles. Hernández has bylines in the Silicon Valley Business Journal and The Desert Sun. Her reporting has received awards in California and Oregon. She is a member of the National Association of Hispanic Journalists and the CCNMA Latino Journalists of California.